Privacy Policy | Hutchison Family Chiropractic

Last Updated: 25 February 2025

This Privacy Policy explains how Hutchison Family Chiropractic (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal information when you visit and interact with our website (the “Website”). This Policy is designed to comply with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws and regulations.

Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1. Information We Collect

We may collect and process various types of personal information about you, including:

Contact Information: Your name, email address, postal address, and telephone number.
Account Information: If you create an account, your username, password, and other profile information.
Transactional Information: Details regarding payments, invoices, and appointment bookings.
Technical Information: Your IP address, browser type, operating system, device information, and browsing behavior on our Website.
Communication Data: Any correspondence or inquiries you send to us.
Other Information: Any other personal information you voluntarily provide to us.

2. How We Collect Your Information

We collect your personal information through various means, including:

Direct Interactions: When you register on our Website, fill out forms, book appointments, or otherwise communicate with us.
Automated Technologies: Through cookies, web beacons, and similar technologies that record technical data about your visit.
Third-Party Sources: Where permitted by law, we may also obtain information about you from third-party sources, such as payment providers or social media platforms.

3. How We Use Your Information

We use your personal information for purposes including but not limited to:

Providing Services: Processing appointments, managing bookings, and delivering customer support.
Payment Processing: Facilitating payments through our chosen payment gateways.
Communication: Sending you important updates, confirmations (including automatic Zoom links for virtual appointments where applicable), and marketing communications (with your consent where required).
Improving Our Website: Analyzing usage trends and preferences to enhance the functionality and user experience.
Compliance and Legal Obligations: Complying with legal, regulatory, and internal policies.

4. Disclosure of Your Information

We may share your personal information with:

Service Providers: Trusted third parties who assist in operating our Website, processing payments, or managing customer services. These service providers are required to comply with applicable data protection laws.
Legal Authorities: When required by law or in response to valid legal requests, we may disclose your information to government or law enforcement authorities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.

We will not sell or rent your personal information to third parties.

5. Security of Your Information

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Retention of Your Information

We will retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. When your personal information is no longer required, we will take steps to ensure that it is securely deleted or anonymized.

7. Your Rights Under POPIA

Under POPIA, you have certain rights regarding your personal information, including:

Access: You have the right to request access to the personal information we hold about you.
Correction: You may request that we update or correct any inaccurate or incomplete information.
Deletion: Subject to certain conditions, you have the right to request the deletion of your personal information.
Objection: You may object to the processing of your personal information on legitimate grounds.
Restriction: You may request that we restrict the processing of your personal information under certain circumstances.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below. We may need to verify your identity before processing your request.

8. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our Website.

9. Links to Other Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we update the Policy, we will revise the “Last Updated” date at the top and, if necessary, notify you via our Website or other appropriate means. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hutchison Family Chiropractic
[Physical Address]
Email: [Email Address]
Telephone: [Telephone Number]

We are committed to ensuring that your privacy is protected and will respond to any inquiries in a timely manner.

By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information in accordance with its terms.